Navigating Challenging Dialogue® Essentials
Course Description:
This workshop is for anyone who dreads, avoids, or is weighed down by challenging conversations in their work or personal life. Lisa Hunt (Director of Team Development at High 5) will help you learn the skills and strategies of Navigating Challenging Dialogue®. Learning these skills and strategies will act as tools for emotional self-management, engaging in difficult conversations, navigating conflict, and building trust. By design, this is not a typical workshop where you sit back and listen to the instructor. This course is experiential, and you will be practicing the tools in groups, using a few of your own, personal challenging conversations. Upon the completion of the class, you’ll be able to immediately use the NCD tools.
During this workshop, you will:
- Learn the 4-Step NCD Process and how to implement it in your work.
- Learn to use the tools of empathy, curiosity, and accountability to foster trust, build relationships, and engage in healthy communication.
- Leave with a better ability to manage your own emotional reactions while using a fact-based approach to tough conversations.
- Gain insight into how using NCD helps you to maintain important relationships even when communication feels risky.
- Work on and receive coaching around the communication challenges that you face day-to-day.
- Acquire new skills that you can use immediately to improve your communication, relationships, and work culture.
Location & Timing:
- The workshop will take place at High 5 Adventure Learning Center, 130 Austine Drive, Suite 170, Brattleboro, VT 05301
- This 1-Day workshop will run from 9:00 am - 4:00 pm with a lunch break.
Requirements:
- Everyone is required to participate in the practice. This requires completing the Pre-Work, which is writing up two of your own challenging conversations that you have been dreading or avoiding. The prompts can be found in the NCD Essentials Library, which you will receive access to upon registration. You must bring the Pre-Work to the workshop for you to use in class.
Also included in the workshop:
- Lunch and beverages like water, coffee, and tea
- 12 months of access to the NCD Essentials Library with:
-
- all workshop materials (NCD Essentials Workbook, NCD Process Worksheets, and Pre-Work instructions).
- A digital copy of the official Navigating Challenging Dialogue® handbook: Turn This Conversation Around: The 4-Stage Process for Communication with Connection
- An online skills assessment and a certification of NCD skills (requires passing grade on assessment);
- A course evaluation form.
-
- Access to the NCD Online Learning Center:
-
- A library of professional development guides, assessments, and videos based on Navigating Challenging Dialogue®. These resources will be used to further develop your skills in building trust, leading with empathy, and communicating clearly.
- A digital copy of Mastering Feedback: Everything You’ve Never Been Told About Giving Feedback by Beth Wonson
-
